The Friday, April 20 edition of the Austin American-Statesman reported in its headline and story that “Toll tag” users were hit by a cyber attack. This misleading reference was also picked up by the Associated Press and refers to Texas Department of Transportation TxTag customers only. Please be advised that North Texas Tollway Authority TollTag customer accounts were NOT affected. We have taken steps to correct this misinformation with the Austin American-Statesman and Associated Press and have asked them to print an immediate retraction.
The NTTA takes its obligation to safeguard customer information seriously and expends a vast amount of resources to secure all confidential information. The NTTA has instituted the appropriate level of controls and guidelines in its payment processing system and has earned accreditation as a PCI Compliant Level 2 merchant. The PCI Data Security Standards are a set of requirements designed to ensure that all companies that process, store or transmit credit card information maintain a secure environment.
Once again, NTTA TollTag accounts were NOT affected by a cyber attack to the TxTag system. NTTA customers with questions are encouraged to call Customer Service at 972-818-NTTA (6882).